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Policies
New Customers
Welcome to DNA Landscaping, LLC. We want to make sure our lawn care company exceeds your expectations by offering an unparalleled experience. We do this by offering convenient payment options including online payments for projects, or auto-pay for recurring services. Our complete dedication to our customers ensures quality services with reliable schedules. We offer a wide range of premium lawn care options. Recurring services require monthly billing, while others might be billed after each service or project is complete. Please communicate to us within a 24-hour time period for any changes. Communication and feedback are key for our success. Please let us know how we can make your experience the best for you.
Privacy Policy
Any information we collect from you on this site or any other means, will never be shared or abused in any way. We take your privacy very seriously and have taken necessary steps to ensure the security of your personal information. Our website is on a secure ssl certificate for encryption of your information.
Weather/Holidays
Please keep in mind there may be delays due to weather and/or holidays. We will continue our service routes the following business day, or until weather permits. DNA Landscaping, LLC operates all year round to keep up with our customer’s requests. Any schedule changes during the slower months will be communicated.
Pets, Debris, and Gates!
Our crew members are informed to always close/lock gates once they exit a customer’s property. However, there is always room for human error. To ensure that an incident does not occur, we suggest to triple check any gates that you may have on the property before letting your pet outside. We also suggest that arrangements be made to keep pets secure during our scheduled visits. It’s recommended to clean all debris (dog toys, soccer balls, water hoses, etc.) that might be left in the lawn prior to your service day. This will help minimize any accidents that could potentially occur. Our crew members will do their best to accommodate any special instructions. Please make sure that your gate is accessible prior to our visit. Discounts will not be given for locked gates.
Outstanding Balances
DNA Landscaping, LLC will make every attempt to contact customers for unpaid balances before pausing/cancelling services. Late fees may be added to invoices that have not been paid on time. We always need current contact information, including phone and email addresses, to ensure we can communicate about any outstanding balances.
Damage to property
We understand damage to property may occur. Occasionally, grass will hide obstructions, or grow in tight areas that may cause damage while trimming. This can be frustrating, so we strive to make inconveniences like these as stress free as possible. DNA Landscaping, LLC does not approve repair costs given by other companies without consent. We have our own resources to quickly solve this type of issue. Please contact us to have damages (sprinkler heads, air conditioner lines, landscaping, etc.) repaired in a timely manner.
Unsatisfied Service/Dispute of Service
Feedback is key for us to give customers the best experience. Please contact us within 24 hours if you are not happy with your service, or if you feel service wasn’t completed at all. We can re-send our crew to fix any issue that may have occurred at no charge. Any complaints addressed after the 24-hour window will be notated for the next visit. We will check our lists for completion of work if there are any disputes after the 24-hour period. A crew will be sent out to service the lawn if notified promptly. Any disputes after this time period may make it too difficult to distinguish whether the work was completed.